Return & Refund Policy

Last Updated: July 6, 2026

At Sophie´s Closet, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

If you have any questions, please contact our Customer Support team at info@closetsophies.com before returning any item.

1. How Our Business Operates

Sophie´s Closet operates using a direct fulfillment model. To reduce unnecessary waste and minimize our environmental impact, many of our products are shipped directly from our trusted international suppliers.

Because of this fulfillment process, approved returns must be sent to our supplier's designated return facility, which may be located outside your country of residence, including China.

2. Return Eligibility

You may request a return within 14 days after receiving your order.

To request a return, please email info@closetsophies.com and include:

Your order number
The reason for your return
Any relevant photos if the item is damaged or incorrect

Returns may only be requested after the order has been delivered.

Once your return request has been approved, we will provide the correct return address and instructions.

Returns sent without prior authorization may not be accepted.

3. Return Conditions

To qualify for a return:

A valid reason for the return must be provided.
Items must be unused, unworn, unwashed, and in their original condition.
All original tags, labels, and packaging must still be attached.
Trying on an item is permitted; wearing it beyond fitting is not.
Sale or discounted items cannot be returned unless they are defective or incorrect.
Purchasing multiple sizes with the intention of returning unwanted items is discouraged and may result in refusal of the return request.
For hygiene reasons, certain products—including underwear, swimwear, earrings, and other personal items—cannot be returned unless they are unopened, unused, and in their original sealed packaging.

4. Return Shipping Costs

Unless the item is defective or we have made an error with your order:

Return shipping costs are the responsibility of the customer.
Any international shipping fees, customs duties, taxes, or import charges related to the return are also the customer's responsibility.
Customers are responsible for arranging and paying for the return shipment.

We strongly recommend using a shipping service that provides tracking information.

Sophie´s Closet cannot process returns that cannot be verified as delivered.

5. Alternative Solutions

International returns can sometimes be expensive and time-consuming.

Before requesting a return, please contact us. In many cases, we may be able to offer a suitable alternative solution, such as:

A partial refund
Store credit
A replacement item
A discount on a future purchase

Any alternative solution will be discussed individually via email with the goal of providing the best possible customer experience.

6. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 14 days of delivery.

Your email must include:

Your order number
A detailed description of the issue
Clear photographs showing the product and the problem

Without sufficient photographic evidence, we may be unable to process your request.

Once we have reviewed your claim, we will work with you to provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.

7. Refunds

Refunds are processed only after the returned item has been received and inspected at the designated return facility.

Once your return has been approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 14 business days after approval.
Original shipping charges are non-refundable unless required by applicable law or if the error was our responsibility.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

8. Order Cancellations

Because orders begin processing shortly after they are placed, cancellation requests cannot be guaranteed.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

If you experience any issues with your order, please contact info@closetsophies.com before initiating a payment dispute or chargeback. We are committed to resolving issues fairly and as quickly as possible.

Unauthorized chargebacks filed without first contacting our support team may delay the resolution process.

9. Customer Responsibility

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address is entered, please notify us within 24 hours of placing your order by emailing info@closetsophies.com.

We are not responsible for:

Orders delivered to the address provided by the customer.
Delivery delays caused by incorrect shipping information.
Lost or delayed return shipments that are not sent using a trackable shipping service.

Contact Us

Sophie´s Closet

Customer Support: info@closetsophies.com

Estimated Response Time: Within 24 hours

Business Hours (EST)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday – Sunday: 12:00 AM – 5:00 PM