Privacy Policy

Last Updated: July 6, 2026

At Sophie´s Closet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or contact our customer support.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following personal information:

Full name
Shipping and billing address
Email address
Phone number
Payment information (processed securely through our payment providers and never stored on our servers)
IP address
Device and browser information
Order and transaction history
Website usage data collected through cookies and similar technologies

We only collect information that is necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide customer service and respond to inquiries
Send order confirmations, shipping updates, and tracking information
Improve our website, products, and customer experience
Prevent fraud, unauthorized transactions, and other illegal activities
Comply with legal and regulatory obligations
Send promotional emails and marketing communications only if you have given your consent

3. Legal Basis for Processing

Where required by applicable privacy laws, including the General Data Protection Regulation (GDPR), we process your personal information based on one or more of the following legal grounds:

Performance of a contract (processing your order)
Your consent (such as for marketing communications)
Compliance with legal obligations
Our legitimate business interests, including fraud prevention, website improvement, and customer service

4. Sharing Your Information

We only share your information when necessary to operate our business and provide our services.

This may include:

Secure payment providers
Shipping carriers and logistics partners
Product suppliers responsible for processing and shipping your order
Website analytics providers
Marketing service providers (where applicable and subject to your cookie preferences)
Government authorities when legally required

We never sell, rent, or trade your personal information to third parties.

As a global e-commerce business, some products may be shipped directly from our international fulfillment partners. This may involve transferring personal data outside the European Economic Area (EEA). Whenever such transfers occur, appropriate safeguards are implemented to ensure your information remains protected in accordance with applicable data protection laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with applicable legal obligations.

Certain records, such as invoices and transaction data, may be retained for up to seven (7) years where required by tax or accounting regulations.

6. Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions properly
Improve website performance
Analyze visitor behavior
Personalize your shopping experience
Support advertising and marketing activities

You may manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

For more information, please refer to our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Our website uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your browser and our servers.

Although we take every reasonable precaution, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal data
Restrict or object to certain processing activities
Withdraw your consent at any time
Request a copy of your personal data (data portability)
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the email address below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review their respective privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs.

The latest version will always be published on this page with the updated revision date.