FAQ Policy Page

 

Last updated: Today

Frequently Asked Questions

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods or due to carrier delays.

Where do you ship from?

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We do this to make fulfilment more efficient and avoid unnecessary handling delays.

Do you offer free shipping?

Yes, we offer free shipping across Canada.

Do you offer returns?

Yes, Sophies closet offers a 30 day money back guarantee.

Please contact us within 30 days of receiving your order at:

info@willowmelbourne.com

How do I start a return?

Email us at:

info@closetsophies.com