Terms & Conditions

Last Updated: July 6, 2026

These Terms & Conditions govern the use of the Sophie´s Closet website and apply to all purchases made through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions, as well as our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Acceptance of Terms

By placing an order with Sophie´s Closet, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• You have read and accepted these Terms & Conditions.
• The information you provide is accurate and complete.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate and up to date.

However:

• Colors may vary slightly due to differences in screen settings.
• Minor variations in size, material, or appearance may occur.
• Typographical errors, pricing mistakes, or product description errors may occasionally occur.

Sophie´s Closet reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3. Orders & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region.

If a payment is declined or cannot be verified, we reserve the right to cancel the order.

Once your order has been confirmed, you will receive a confirmation email.

4. Order Processing & Delivery

Our standard processing time is:

• Processing Time: 1–3 business days
• Estimated Shipping Time: 1–7 business days after dispatch (depending on destination)

Many of our products are shipped directly from our international fulfillment partners.

Delivery times are estimates only and may be affected by:

• Customs inspections
• Public holidays
• Severe weather
• Carrier delays
• High seasonal demand
• Other circumstances beyond our control

Estimated delivery times are not guaranteed and do not automatically entitle customers to refunds or order cancellations.

5. Returns & Order Cancellations

Please refer to our separate Return & Refund Policy for complete return information.

Because orders are processed shortly after they are placed:

• Orders cannot be cancelled once processing has begun.
• Refund requests cannot be considered until the order has been delivered and, where applicable, the return process has been completed.
• Customers are encouraged to contact our support team before initiating any payment dispute or chargeback.

6. Limitation of Liability

Sophie´s Closet shall not be liable for:

• Delivery delays caused by shipping carriers or customs authorities.
• Incorrect addresses provided by the customer.
• Packages marked as successfully delivered by the carrier.
• Indirect, incidental, or consequential damages arising from the use of our products or services.

Our maximum liability for any claim shall never exceed the purchase price paid for the specific product involved.

7. Intellectual Property

All content available on the Sophie´s Closet website, including but not limited to:

• Text
• Images
• Product photographs
• Logos
• Graphics
• Website design
• Branding
• Icons
• Layout

is the exclusive property of Sophie´s Closet or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

8. Customer Complaints

If you have a complaint regarding your order, please contact us at:

Email: info@closetsophies.com

We aim to respond within 5 business days.

When reporting issues relating to product quality, size, damage, or incorrect items, please include:

• Your order number
• A detailed explanation
• Clear photographs of the product

Providing complete information helps us resolve your issue as quickly as possible.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing consumer protection in the jurisdiction where required by law.

Any disputes arising from these Terms shall be submitted to the competent courts as required under applicable legislation.

Nothing in these Terms limits any mandatory consumer rights that apply under the laws of your country of residence.

10. Changes to These Terms

Sophie´s Closet reserves the right to modify or update these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website. Continued use of our website after changes have been posted constitutes acceptance of the revised Terms.

Contact Information

Sophie´s Closet

Customer Support: info@closetsophies.com

Estimated Response Time: Within 24 hours

Business Hours (EST)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday – Sunday: 12:00 AM – 5:00 PM