Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: July 6, 2026
At Sophie´s Closet, we are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping & Delivery Policy carefully before placing your order.
1. Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that orders are not processed or shipped on weekends or public holidays.
2. Estimated Delivery Time
After your order has been processed, the estimated delivery time is 1–7 business days, depending on your location.
Please understand that delivery estimates are not guaranteed and may be affected by circumstances beyond our control, including:
- High order volumes
- Public holidays
- Severe weather conditions
- Customs inspections
- Carrier delays
- Unexpected logistical disruptions
We appreciate your patience should unexpected delays occur.
3. Shipping Origin
To reduce unnecessary waste and lower our environmental impact, many of our products are shipped directly from our trusted international fulfillment partners.
Depending on your delivery location, your order may be shipped from one of our supplier facilities, including warehouses located in China.
In some countries, customs duties, import taxes, or additional fees may apply. These charges, where applicable, are the responsibility of the customer and are determined by local customs authorities.
4. Shipping Costs
Shipping costs are calculated during checkout based on factors such as:
- Destination country
- Package weight
- Shipping method selected
The total shipping cost will always be displayed before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and tracking link.
Customers are responsible for monitoring the shipment using the provided tracking information.
Please regularly check your tracking status to determine whether:
- Your package is scheduled for home delivery.
- A delivery attempt has been made.
- The package is waiting at a local pickup location.
- Additional delivery instructions are required.
Failure to collect a package from a pickup location may result in the package being returned, and additional shipping charges may apply for reshipment.
If you experience any issues with your delivery, please contact info@closetsophies.com before initiating a refund request, payment dispute, or chargeback. Our support team will be happy to assist you.
6. Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact info@closetsophies.com within 24 hours of placing your order.
Once the carrier's tracking information confirms that the package has been successfully delivered to the address provided, responsibility for the shipment transfers to the customer.
Sophie´s Closet cannot be held responsible for delays or delivery issues resulting from:
- Incorrect or incomplete shipping addresses.
- Failure to collect a package from a pickup point.
- Missed delivery attempts.
- Circumstances beyond our reasonable control.
7. Contact Us
If you have any questions regarding shipping or your order, please contact our Customer Support team.
Sophie´s Closet
Customer Support: info@closetsophies.com
Estimated Response Time: Within 24 hours
Business Hours (EST)
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 12:00 AM – 5:00 PM
