Payment Policy

Last Updated: July 6, 2026

At Sophie´s Closet, we are committed to providing a safe, secure, and seamless payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and how refunds are handled.

By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We offer a variety of trusted payment methods. The payment options available at checkout may vary depending on your country, region, or device.

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
  

The payment methods available to you will automatically be displayed during checkout.

2. Secure Payments

Your security is extremely important to us.

All payments are processed through trusted and certified payment providers using SSL (Secure Socket Layer) encryption to ensure your personal and financial information remains protected.

For your protection:

• We never store your complete credit or debit card information.
• Payment details are securely processed by our payment partners.
• All transactions are encrypted to help prevent unauthorized access.

3. Payment Processing

Orders are only processed once full payment has been successfully received and verified.

If your payment is declined, cancelled, or cannot be authorized, your order will not be processed.

To protect against fraud, we may request additional verification before completing certain orders.

4. Pricing & Currency

All prices displayed on our website are shown in the currency selected at the time of purchase.

Depending on your payment provider or bank, currency conversion fees or international transaction charges may apply. These fees are determined by your financial institution and are outside the control of Sophie´s Closet.

5. Refunds

If you qualify for a refund under our Return & Refund Policy:

• Refunds will be issued to the original payment method used for the purchase.
• Approved refunds are generally processed within 14 business days after the returned item has been received and inspected.
• Your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping costs are non-refundable unless required by applicable law or when the return is the result of our error.

6. Fraud Prevention

To ensure a safe shopping experience, Sophie´s Closet reserves the right to:

• Verify payment information before processing an order.
• Cancel or refuse orders suspected of fraud or unauthorized activity.
• Request additional identification or payment verification when necessary.

Any fraudulent activity may be reported to the appropriate authorities.

7. Contact Us

If you have any questions regarding payments, billing, or refunds, please contact our Customer Support team.

Sophie´s Closet

Customer Support: info@closetsophies.com

Estimated Response Time: Within 24 hours

Business Hours (EST)

Monday – Friday: 9:00 AM – 6:00 PM

Saturday – Sunday: 12:00 AM – 5:00 PM